Who is the Community Manager?
Our Community Managers are licensed professionals responsible for supporting your association. They enforce rules and regulations, oversee maintenance, manage finances, and facilitate communication with residents.
Can I pay my assessments online?
Yes! Once you are logged in, select the “Make a Payment” button to be directed to the payment processing service.
What are the Governing Documents of an Association?
Property owners associations derive their basic legal authority for their existence, activities, and actions from state statutes (laws) and certain legal documents:
What are the Articles of Incorporation?
What are Declaration of Covenants, Conditions and Restrictions?
The underlying document of a property owners association, apart from state law, is the Declaration, also referred to as Covenants, Conditions, and Restrictions (CC&Rs). The Declaration is the constitutional law of the association. The Declaration defines the limits and inclusions of ownership for the owners and the association. As a legal entity the association is better prepared to pursue certain business needs, such as entering contracts, raising funds, filing liens, and collecting fees in a foreclosure.
The Declaration may contain:
What are Bylaws?
The Declaration forms the constitutional foundation of the association; Bylaws define the laws and operating procedures of the association. Bylaws detail the framework for governing the association that is authorized in the Declaration. They address the association's structure, the board, the officers, definition of a quorum, ability to enter into contracts, etc. Bylaws provide reliable guidance for board members at meetings in addition to:
What are Rules & Regulations?
Rules and regulations are the operational and behavioral laws that apply directly to association residents and their guest. They state acceptable and/or unacceptable conduct for all Owners, their guests, visitors and renters. Rules and regulations may generate conflict between the board and the owner(s) since they may provide restrictions regarding noise, pets, use of the property or common areas, and fining procedures, however, good rules serve the interests of the entire association and protect the common areas.
Where can I find my documents?
You can access them on the resident portal, under “Documents.” If you are a new homeowner or need to purchase your governing documents for any reason, they can be purchased through our estoppel website, estoppeldocs.com.
I have a question about my account or billing. How do I contact the management company?
Log into your owner portal by entering your Login information in the top right corner of this site. Once logged in, scroll to the bottom of the page, and Click the Submit a New Request button. From there, click the General Request button and select "Billing Question" from the Choose Type of Request Drop-down box. You can select "General Question" if you need information about your association but not specifically about your owner account.
How do I submit and Architectural Request?
To submit an Architectural change for your home select "Requests". Select "New Request" in the upper right hand corner. Select "Architectural Request."
Complete the required fields in the online application, and submit the requested documents, like lot surveys, pictures, or construction drawings. You will see your communities guidelines and forms on the right hand side.
Your application will be reviewed, and you will be contacted if more information is needed to evaluate your request. You will receive a notification from your association if your application is approved or denied.
Most communities allow for 30-45 days to review a request.
Please do not begin work until you receive project approval.
Please note that each improvement you request must be submitted on a separate application.
What documents are required for me to make an ARC change?
All applications require a completed form, a copy of the property survey indicating where the change will occur, a copy of the vendor contract/estimate and photos of any relevant materials.
I own multiple properties and/or I am a member of a Community Association that has a Master Association. How do I see and manage both of my accounts in my Owner Portal?
Log into your owner portal by entering your Login information in the top right corner of this site. If you don't already see all of your properties linked to your portal you can scroll to the bottom of the page, and click the Submit a New Request button. From there, click the General Request button and select "General Question" from the Choose Type of Request Drop-down box. Please provide the details of the accounts you would like to link, and let us know what your mailing address is if it is not already the same on all accounts.
Who can I reach out to for general questions including my account information?
Your Customer Service Team is available Monday-Friday from 8:30 am - 5:00 pm by calling 407-705-2190 or emailing customerservice@artemislifestyles.com